Terms of Service

Last updated: 7 May 2026

These Terms and Conditions (the "Terms") govern access to and use of UnlockGPT (the "Service" or the "App"), provided by Simone Marrocco ("Provider", "we", "us"), VAT IT02799690223, operating as an individual IT consultant in Italy. Contact: [email protected].

By using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

2. Service Description

UnlockGPT is an AI-powered productivity assistant that integrates with multiple platforms to provide intelligent task automation and natural language processing capabilities. The Service connects to and processes data from:

• Email Platforms: Gmail, Microsoft Outlook/Exchange for multi-account email management, search, and processing;
• Calendar Services: Google Calendar, Microsoft Calendar for event management and scheduling;
• Document and File Storage: Google Drive, Google Docs/Sheets/Slides, Dropbox, Microsoft OneDrive for file access, search, and document processing;
• AI Processing: Fireworks AI for natural language understanding, content generation, and multi-step task automation;
• Account Management: OAuth authentication, token management, and account health monitoring across all connected services.

The Service uses advanced agent planning and context management to execute complex, multi-step tasks across these platforms. Features may evolve over time. Personal data processing is described in the Privacy Policy, which forms part of these Terms.

3. Security and Encryption

We take security seriously. The Service implements the following security measures:

• End-to-end encryption: All chat messages and uploaded documents are encrypted using AES-256-GCM with per-user encryption keys derived client-side. The server never stores your encryption passphrase or derived key.
• Data at rest: All data stored in our databases (MongoDB Atlas, Qdrant Cloud) is encrypted.
• Data in transit: All communications use TLS 1.2+ encryption.
• OAuth tokens: Connected account tokens are encrypted using AES-256 before storage.
• European infrastructure: All servers and databases are hosted in Google Cloud Europe, MongoDB Atlas Europe, and Qdrant Cloud Europe.

The Service has achieved CASA Tier 2 certification with an ESOF Cyber Score of 9.4/10, validated by TAC Security.

4. Eligibility, Registration and Account Security

To use the Service you must (i) be at least 14 years old (or the minimum age required by local law) and (ii) have the legal capacity to enter into contracts. You represent that your registration information is accurate and up to date. You are responsible for all activity under your Account and for safeguarding your credentials. Report unauthorised access promptly to [email protected].

5. Permitted Use and Prohibited Conduct

Use the Service lawfully and in accordance with these Terms. You must not:

• infringe third-party rights (copyright, trademarks, trade secrets, privacy);
• upload or generate unlawful, defamatory, fraudulent, discriminatory, harmful or hate-promoting content;
• submit sensitive personal data unless strictly necessary;
• attempt to circumvent technical limitations, perform reverse engineering (except as permitted by law), conduct unauthorised penetration testing, mass scraping or abusive automated use;
• interfere with the security, availability or performance of the Service;
• use the Service to create, train or improve models that directly compete with UnlockGPT without prior written consent.

We may suspend or terminate the Account in case of violations.

6. User Content and Licence

You retain ownership of your User Content. You grant us and our processors a non-exclusive, worldwide, royalty-free licence to use, reproduce and process User Content only as necessary to provide, maintain and improve the Service. You represent that you have the rights and lawful basis to upload and process such content.

7. Output and Responsibility

Outputs are generated automatically by third-party models and may contain errors, inaccuracies or outdated information. They are not professional advice (legal, medical, tax or otherwise). You must critically assess and verify Outputs before relying on them. To the maximum extent permitted by law, we are not liable for decisions or actions taken based on Outputs.

8. Third Parties and AI Providers

The Service relies on Third-Party Providers. Our primary AI provider is Fireworks AI, which:

• Has Zero Data Retention by default — prompts and outputs exist only in volatile memory for the duration of the request and are not logged to persistent storage;
• Is SOC 2 Type II, HIPAA, and GDPR compliant;
• Does not use your data to train AI models without explicit opt-in.

For more information, see Fireworks AI Data Security and Fireworks AI Trust Center.

9. Plans, Pricing, Renewals and Cancellations

Plans, features and pricing may vary. Unless otherwise stated:

• subscriptions renew automatically at the end of each term (monthly/annual) at the then-current price;
• you may cancel at any time; cancellation takes effect at the end of the current billing period;
• unless otherwise required by law or stated in a promotion, refunds are not offered for partially used periods;
• any free trials or discounts are subject to specific conditions and may be revoked in case of abuse;
• all displayed prices include applicable taxes (e.g., VAT) and will be treated as tax-inclusive for billing and invoicing purposes, unless we explicitly state otherwise.

We will provide reasonable notice of material changes to plans and pricing.

10. Right of Withdrawal (EU Consumers Only)

If you are a consumer (not a business) residing in the EU/EEA, you may have the right to withdraw within 14 days of subscription. However, for digital services/content provided immediately at your request, you may be asked to give express consent to the start of performance and to acknowledge the loss of the right of withdrawal. Practical instructions are provided during checkout and/or in support documentation.

11. Intellectual Property and Licences

The Service, including software, interfaces, trademarks, logos, text and proprietary materials, is protected by intellectual property rights. You are granted a limited, personal, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted unless expressly stated.

12. Feedback

Any suggestions or ideas you submit may be used freely to improve the Service, without obligation of compensation.

13. Confidentiality

Each party agrees to treat as confidential the other party's non-public information learned in connection with the Service and to use it only for performing these Terms.

14. Privacy and Data Protection

Personal data processing is governed by UnlockGPT's Privacy Policy, available at /privacy. In the event of conflict, the Privacy Policy prevails for data-protection matters.

15. Suspension and Termination

We may suspend or terminate the Service, in whole or in part, or close the User's Account if (i) the Terms are violated, (ii) there is a security risk, (iii) payments are overdue, or (iv) required by law or authority. The User may close the Account at any time via settings or by contacting support.

16. Disclaimer of Warranties

The Service is provided "as is" and "as available." We disclaim express or implied warranties (fitness for a particular purpose, non-infringement, uninterrupted operation, accuracy of Outputs) to the extent permitted by law. Beta or experimental features may be offered without warranties and with limited availability.

17. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, loss of profits, loss of data, or business interruption;
• Our aggregate liability arising out of or related to the Service is limited to the amount paid by the User in the 12 months preceding the event giving rise to liability;
• The above limitations do not apply where prohibited by law (e.g., wilful misconduct or gross negligence, or non-derogable liability for personal injury).

If you are a consumer, you may have non-waivable rights under your local law; these Terms do not limit them.

18. Indemnity

To the extent permitted by law, the User will defend, indemnify and hold harmless the Provider from third-party claims, costs and expenses (including reasonable legal fees) arising from unlawful use of the Service, breach of the Terms or third-party rights, or unlawful User Content.

19. Force Majeure

We are not responsible for failures caused by events beyond our reasonable control (e.g., third-party network outages, large-scale cyberattacks, natural disasters, government actions).

20. Changes to the Terms

We may update the Terms for legal, technical or operational reasons. Changes will be communicated with reasonable notice via the App/website or email. Continued use after the effective date constitutes acceptance of the updated Terms.

21. Governing Law and Venue

These Terms are governed by Italian law. The courts of Trento (Italy) have exclusive jurisdiction, without prejudice to the consumer's mandatory forum at their place of residence or domicile within the EU. Where available, you may also use the European ODR platform for online dispute resolution.

22. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remainder will remain in effect. Failure to enforce a right is not a waiver. You may not assign or transfer these Terms without our written consent; we may assign them in connection with corporate reorganisations. In case of translations, the Italian version prevails.

23. Contact

For questions or support: [email protected]
Simone Marrocco — VAT IT02799690223 — Italy